Disclaimers

ARTICLE 1 - PRICES

1.1 – The prices of our products are stated in euros including tax and excluding processing and shipping charges. Book prices are set strictly in accordance with Lang law No. 81-766 of 10 August 1981.
1.2 - LEN reserves the right to change its prices at any time but products will be invoiced at the prices current at the time of the order.

ARTICLE 2 - ORDERS

Contractual information is presented in French and confirmation of this contractual information will be given on delivery at the latest. LEN reserves the right to cancel or reject orders from any customer with whom there is a dispute regarding payment of a previous order.

ARTICLE 3 - VALIDATION

You hereby declare that you have read and agreed to these General Conditions of Sale before placing your order. When you validate your order you therefore accept these general conditions of sale.

Unless there is proof to the contrary, the data recorded will be taken as proof of all of the transactions concluded by LEN and its customers.

ARTICLE 4 - AVAILABILITY

Our product and price offerings are valid for as long as they appear on the website and for as long as stocks last.

You will therefore be informed about product availability when you place your order. If a product becomes unavailable after you have placed your order, you will be immediately informed, your order will be automatically cancelled and you will receive an immediate refund if your bank account has been debited.

ARTICLE 5 - DELIVERY

Products will be delivered to the delivery address given in your profile. The times given next to the basket are usual average times and represent shipping processing times plus the actual delivery time.

If there is a duly certified delivery delay and the product has already been shipped, you can also cancel your order and request the refunding of the product. If you have received the product and you return it in its complete, original condition, LEN will also refund the return charges.

ARTICLE 6 - PAYMENT

The customer's card is debited directly on ordering.

ARTICLE 7 - SECURITY

Our website has a security system.

We use SSL encryption, but we have also strengthened all of the scrambling and encryption processes to protect any sensitive payment data as effectively as possible.

ARTICLE 8 – PRODUCT COMPLIANCE

We undertake to refund or exchange any apparently faulty or damaged products or any that do not match your order. In such a case, please inform us in detail, in writing and return the product(s) in question. LEN will exchange or refund the product(s) as you choose.

The request must be made within fifteen days of delivery. Any claims made after this period are invalid.
The shipping charges will be refunded based on the rate invoiced as will the return charges.

In any case, you are covered by the legal guarantee and particularly by the guarantee relating to hidden defects.

ARTICLE 9 - REFUNDS

Product refunds in the cases referred to in articles 8 and 9 will be made within 30 days inclusive after we have received the products.

The refund will be made as decided by LEN by crediting your bank account or by bank cheque addressed to the customer who placed the order at the billing address.

Refunds will be made in the same form as the original payment.

ARTICLE 10 - JURISDICTION - DISPUTES

This contract is subject to French law.

The language of this contract is French.

Only the French courts will have jurisdiction over any disputes.

ARTICLE 11 – PERSONAL DATA

Personal data are required to manage your order and our business relationship. They may be sent to companies that contribute to this relationship, such as those responsible for executing services and orders for their management, execution, processing and payment. These data are also retained for security reasons, to comply with legal and regulatory obligations and so that we can improve and customise the services that we offer you and the information that we send you.

In accordance with the data privacy act of 6 January 1978, you are entitled to access and rectify your personal data. Just write to us on-line or by post stating your surname, first name, e-mail address, postal address and, if possible, your customer reference.